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The Families First Service

Submitted by admin on 11 January 2012 - 8:33am
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Keeping Staffordshire’s children and families safe and well is a county council priority.

We’ve recently reorganised the children’s services we provide so that it is easier for children’s service professionals with different skills to work together, identify family needs early and stop them getting worse.

Our new Families First Service is about delivering the right help at the right time in the right way so that Staffordshire’s children, young people and families have the best possible outcomes in life.

You can find out more about the Families First service at www.staffordshire.gov.uk/familiesfirstpartners

How to get support from the Families First Service

So that any enquiry or request for support can be dealt with as safely and as quickly as possible, please encourage people in your organisation to think about the nature of their concern before they get in touch.

 

If your call is about…

Get in touch with…

An existing case

The children’s service professional allocated to the case directly.

 

If you don’t have the contact details for the allocated professional but have their name you should contact the county council Contact Centre on 0300 111 8010.

 

If you don’t have the name of the person you need, then please call the team covering the service user’s local area who will be able to help you. Contact details are available on the Families First partner web pages.

 

A concern over a child or young person’s general wellbeing or an issue with families in the community that needs to be addressed at an early stage to stop the problem getting worse

 

(Level 2-3 on the Continuum of Need e.g. school attendance problems, alcohol abuse or anti-social behaviour)

Your Local Support Team Co-ordinator.

 

Contact details for each Local Support Team Co-ordinator and a Request for Support Form can be found on the Families First web pages.

A request for support for a child with a disability

The First Response Service

 

A request for support from an Occupational Therapist

The First Response Service

A child protection or safeguarding concern where you are aware of a serious problem and are worried that a child is suffering harm

 

or

 

a child is living in circumstances where maltreatment is resulting in a lack of safe and effective care or an impairment of their health and development

 

 

(Level 4 on the Continuum of Need)

The First Response Service immediately

In an emergency outside office hours, please telephone 0845 6042 886 or email eds.team.manager@staffordshire.gov.uk  

 

First Response Service and the Multi-Agency Safeguarding Hub (MASH)

The county council’s First Response Service is part of a new and innovative development called the Multi-Agency Safeguarding Hub (MASH).

The MASH brings together people from police, health services and local authorities so that they can share information and take a better informed decision over the best course of action.

Getting the necessary consent

Before asking for support, you’ll need to ensure that you have the permission of a parent (or the child’s where appropriate), unless permission-seeking may place the child at increased risk of suffering significant harm.

We all have a part to play in keeping Staffordshire’s children and families safe. Please ensure that you share this information with any member of staff or volunteer who comes into contact with Staffordshire’s families as part of their day job.

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